imajixEmail us
Include your iPhone model, iOS version and imajix version — and for AI mode questions, an example photo. It helps us sort things out faster.
Common issues
AI didn’t find the place
AI only sees what’s in the frame. Screenshots, dark shots and photos without recognisable details are the usual misses. The reason is shown in the results list.
If you remember where you were, drop a pin manually — it’s free.
The location doesn’t show in Photos
Make sure imajix has full library access: iOS Settings → Privacy & Security → Photos → imajix → Full Access.
If your library syncs with iCloud, other devices may take a while to show the change.
Sign in with Apple fails
Check your internet connection and that you’re signed in to your Apple Account on the iPhone. Sign-in is only needed for AI mode — manual tagging works without it.
I paid, but credits didn’t appear
Restart the app and check you’re signed in to the same account. If credits still don’t show, send us the purchase date and the order ID from your App Store receipt.
How do I get a refund?
App Store refunds are handled by Apple at reportaproblem.apple.com.
Report a problem
- Note your iPhone model, iOS version and imajix version.
- For AI mode, keep the photo and the reason shown in the results list.
- Email us at the address above and describe what happened.
Delete your account
In the app: Account (the person icon at the top of the library) → “Delete Account”. This deletes your account, credit balance, recent places and sign-in sessions, and revokes imajix’s Sign in with Apple access. Photos on your iPhone are not touched.
Manual tagging keeps working afterwards. Can’t open the app? Email us and we’ll delete it for you.